Terms & Conditions

These Terms and Conditions apply to all trade on fi.nielsen.online (the “Website”), and govern all relationships between you and us. All agreements are signed in Danish.

When you purchase goods on the Website, you agree to be bound by these Terms of Trade. It is important that you familiarize yourself with the Terms and Conditions and understand all the details as they contain the terms that apply to you as a consumer.

If you have any questions about the Terms and Conditions, you are always welcome to contact us by email: info@nielsen.online
or call us: +49 461 500 33 282 (Mon-Fri 9am – 2pm).

1. About us

Nielsen Online GmbH (“we”, “our”, or “us”) is a company registered in Germany at the address

Ehlers Camp 9
23769 Fehmarn

Phone: +49 461 500 33 282
E-Mail: info@nielsen.online

Register court: County court Lübeck
Register Number: HRB13136HL

USt-IdNr .: DE290071213
Business Manager: Torsten Nielsen

2. Conclusion of purchase agreement

As soon as you receive an order confirmation from us per. email, a purchase agreement has been entered into. Until you receive your order confirmation, we may cancel your order in whole or in part, e.g. as a result of sold out goods. Of course, if we need to cancel your order, we will notify you by email or phone.

Check your order confirmation

Please check that all the information in your order confirmation is correct and that it matches your order. If you notice any errors in your order, please call or write to customer service as soon as possible.

3. Payment

On the Website you can pay for your purchases with the following debit cards: Visa, MasterCard, baby transfer and PayPal.

4. Prices & Charges

All price quotes include German VAT and other German taxes. We calculate a handling fee of 10% for packaging and order picking, which can be seen on the pages shopping cart and checkout and in the shipping price calculator.

All quotation prices are compared to normal prices in Denmark at eg. Føtex, Kvickly, Superbest, namely.com, osuma.dk

When purchasing goods from Germany, consumers in Denmark must pay excise duties. It is your own responsibility as a buyer to report this to SKAT.

You can find the rules for importing goods from e.g. Germany to Denmark here: https://www.skat.dk/SKAT.aspx?oid=2234817&vId=0

If import problems should arise in Denmark / Sweden / Norway / Finland or if you have to be subject to additional taxes and duties on the imported, this does not apply to fi.nielsen.online, which means that the responsibility for this is solely borne by you as a customer.

5. Security and receipt


To protect your account information, you will be transferred to a separate payment page upon payment on the Website. The payment solution is provided by our payment service provider SIX Payment Services, which is certified to handle your payment data, which ensures that all information is encrypted and sent via SSL to SIX Payment Services. This means that only SIX Payment Services can read your payment data.


When your order is packed and ready for pick-up, you will receive an electronic receipt. You can always see your receipt in “My Account” if you create a user account with us.

6. Pickup

nielsen.online does not deliver your goods, so you can choose whether:

a) you will collect the goods from us

b) you will have a carrier pick up and deliver the goods.

We handle neither the transport nor the payment for the transport. However, on our website we refer to various shipping companies that can carry the freight for you.

The law requires that you pay for and order the transport of your goods independently of fi.nielsen.online. We present various suggestions for transport during check-out and here you choose your solution. Once you have purchased and paid for your goods, if you have chosen to use a shipping company, you will automatically be transferred to their system and where you pay for the freight.

If you want information about the shipment or other things related to the shipment, contact the carrier with whom you have made an agreement.

The responsibility for the goods passes to you as soon as they are collected from us. From that point on, we are no longer responsible for the goods and their possible damage or damage during transport.

7. Ordering to others

You may not order goods for resale and all purchases you make must be for personal consumption.

8. “Pantfri” drinks

Pantfri beverages may only be used in a private context, and you further undertake not to consume these beverages in Germany.

9. Export declaration

When you purchase goods on fi.nielsen.online, you agree to these export terms at the same time as these Terms of Trade:

“I declare that I have a permanent residence in a Scandinavian country and that within 24 hours I export the goods to a Scandinavian country. I undertake not to consume mortgage-free drinks in Germany. I also understand that the purchased can only be used in a private context.”

10. Warranty

Our products are carefully selected and sorted so that you can get the best possible products.

If you expect to receive a product that does not meet the standard, please snare